By placing an order through UTVGolfCart.com, you agree to the following terms and conditions. These policies are in place to ensure transparency and to keep you informed about our refund and return processes.
30-days Return Policy
We have a 30-day return policy, If for any reason you are not happy with your UTV, golf cart, or accessories, you can take advantage of our 30-day return policy.
Conditions for Return
The following criteria must be met :
- Proof/receipt of Purchase: A valid receipt or proof of purchase is needed for returns.
- Condition of the Item: Vehicles and products must be in the same condition as they were when sold, with no signs of use, wear, damage, or alterations.
- Mileage Limit: For vehicles, a mileage limit of 100 miles or less since the date of purchase applies to be eligible for a return.
Return Process
To initiate a return, please reach out to us at info@utvgolfcart.com. Once your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your item.
Damaged, Wrong Products Or Issues
Please review your order carefully upon receipt and contact us. If the item is defective, damaged, or if you received the wrong product. We will take the necessary steps to resolve it.
Exchange
We only offer exchanges for products that are damaged, incorrect, the wrong size, or defective. If you need to exchange an item, please contact us at info@utvgolfcart.com for assistance.
Return Shipping Cost & Restocking
We don’t charge any return cost or any restocking fee for damaged or wrong products by us or our shipping carrier.
Refunds
You will receive a notification once we’ve received and inspected your return, along with an update on whether your refund has been approved or not. If the refund is approved, it will be processed and issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund to your account.
Non-Returnable Items
The following items are not eligible for return:
- Vehicles or products that have been used, damaged, or modified after purchase.
- Custom-built or personalized UTVs and golf carts.
- Clearance, special-order, or final sale items.
Contact Us
If you have any questions or need assistance with a return, feel free to contact our team at info@utvgolfcart.com . We’re here to help and ensure you’re completely satisfied with your purchase.